Privacy Policy
Last updated: November 2026
Al Shifa Pharmacy respects the privacy of users of its website and online services. This policy explains how personal information is collected, used and protected when using the website, creating an account or placing an order.
**1. Information we may collect**
Depending on the service used, information may include:
- Name, phone number and email address.
- Delivery location and information supplied to assist the delivery driver.
- Order details, products, amounts and order status.
- Account, sign-in and verification records required to protect the account.
- Basic technical information related to use of the website, including session, operational and security events.
**2. How we use information**
Information is used as necessary to provide Al Shifa Pharmacy services, including:
- Creating accounts and verifying users.
- Processing payments and orders and tracking their status.
- Arranging delivery and providing the delivery company with necessary order information.
- Providing customer service and responding to enquiries and requests.
- Preventing misuse and improving website security and performance.
- Meeting relevant accounting, regulatory and legal requirements.
**3. WhatsApp authentication**
When a user chooses phone verification or phone-based sign-in, Al Shifa Pharmacy may use Meta's WhatsApp Business Platform to send a one-time authentication code to the phone number provided by the user.
The phone number is used for authentication and communications related to the requested service or order. Using a phone number for authentication does not constitute consent to receive marketing messages.
**4. Payments**
Card payments are processed through an approved external payment provider. Al Shifa Pharmacy does not store complete payment-card details or card security codes on its systems.
**5. Sharing information with service providers**
The minimum information required to provide the service may be shared with service providers used by Al Shifa Pharmacy, including:
- The payment provider for payment processing and verification.
- The delivery provider for order fulfilment and delivery.
- Product, inventory and invoicing systems.
- WhatsApp Business Platform for authentication and service messages.
- Hosting, email and technical service providers required to operate the website.
Personal information is not sold to advertisers.
Information may also be disclosed when required by applicable law or by a competent authority through lawful procedures.
**6. Data retention**
Information is retained for as long as reasonably necessary to provide services, manage orders and accounts, and meet accounting, regulatory and legal obligations. It is deleted or anonymised when there is no longer a legitimate need to retain it.
**7. Security**
Al Shifa Pharmacy applies appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, use, alteration or disclosure. No electronic system, however, can be guaranteed to be completely secure.
**8. Cookies and sessions**
The website may use cookies or similar technologies for sessions, shopping-cart functionality, sign-in, security and improving the user experience. Operational information is used only as necessary to provide these functions.
**9. User rights and data deletion**
Users may request information about their personal data, request corrections, or request deletion by contacting Al Shifa Pharmacy through the contact details published on its official website.
Deletion requests are handled subject to any information that must be retained for a specified period to meet legal, accounting or regulatory obligations.
**10. Changes to this policy**
This policy may be updated when website services or applicable requirements change. The updated version will be published on this page together with its latest revision date.
**11. Contact**
For questions about privacy or personal information, users may contact Al Shifa Pharmacy using the contact details published on the official website.